Papers:
114 Relationship Marketing: What It Means and How to Put It in Action
212 Successful Principles for Non-Surgical Services: Fast Track Your ROI
612 Reading Prospective Patients More Effectively and Improving Scheduling Results
Staff1 Better Staff; Better Practice
S14 Skills for Successful Patient Coordinators
S17 Patient Coordinator Alums: Overcoming Scheduling Objections
S18 Financial Management for Spouses and Managers